The Roamata
Guarantee
Travel is stressful enough — your internet shouldn't be. We believe in trust, simplicity, and making things right.
Trust-Based
No complex log files, no screenshots, no 24-hour troubleshooting windows.
Fast Resolution
Most requests reviewed and processed within 24 hours. No runaround.
No Hassle
If there's a problem, send us an email and we'll make it right. Simple.
How It Works
Email Us
Send us a quick email with your order number and a brief description of the issue. That's all we need.
We Review
Our team reviews your request within 24 hours. No back-and-forth, no ticket queues, no robots.
Get Refunded
Refund issued to your original payment method. Takes 5–10 business days depending on your bank.
Eligibility Guidelines
To keep our prices low for all travelers, we apply a few fair-use rules.
Usage Cap
Plans with less than 5% data usage or under 100MB consumed are eligible for a full refund.
Time Limit
Requests must be made within 30 days of purchase. Requests after 30 days are not eligible.
Abuse Prevention
We reserve the right to deny refunds for accounts with irregular activity or excessive refund history.
A Note on Chargebacks
We take friendly fraud seriously. If you open a chargeback dispute with your bank for a valid transaction, we will suspend the eSIM and may ban the account.
Contact us first
If you have any issue at all, please email us before contacting your bank. We're here to help and will make it right.
Need Help? Just Ask.
Our team is real people who genuinely care about your travel experience. Reach out anytime.
Average response time: under 1 hour